I am writing to express my extreme frustration with your company. I have been either nursing or pregnant or both for the past four years and I have only had one descent experience with your company (which was at StoneCrest Mall in Lithonia GA). Other than that from Myrtle Beach to Columbia to Augusta, to the website I have had nothing but bad experiences.

Firstly, I have had very irritating experiences with your staff. At one store an associate had the audacity to rub my pregnant belly without even asking. More recently sales associates at a store refused to sell my husband a nursing bra because he hesitated when they asked him a question. He drove TWO HOURS and used $30 worth of gas to get to a store and was unable to purchase the only thing he knew that I needed for Christmas because some snotty sales girl wouldn't sell him a nursing bra! She had the gall to refer him to Belk or Sears citing their much more liberal return policies. I used to work for Belk, they don't carry nursing bras and Sears doesn't carry them in store.

For the most part your clothes are fine but I bought a pair of size XL capri pants last year that now that I look at them should have been labeled small. I kept wondering why the stupid things wouldn't fit. However, when I was shopping I didn't have the luxury of trying them on because I had my toddler with me and no one to watch him while I did so.

Your bras consistently fall apart after only 6 months of wear. I understand that most people don't nurse past 6 months but for those of us who nurse 1-2 years per child this is unacceptable. I know that I'm not the only one because I've heard plenty of other moms complain about this problem in various social situations and on message boards.

I received a visa gift card earlier this year and was unable to use it on your website. I attempted to resolve the situation and was ultimately unable to purchase the desired items, and instead purchased from Motherwear. Where, when there was a problem with the purchase (I'm assuming the same problem with the card numbers not matching the algorithm used to distinguish legitimate cards from fakes by websites) I was contacted by an actual human being both by phone and e-mail. Your company sent me a form e-mail, and I was never able to obtain assistance with my purchase. Guess who actually wants my business?

Just because you almost have a monopoly on maternity and nursing items doesn't mean that you can treat customers like crap. I am seriously about to totally give up on your company. I've given you numerous chances over a four-year period. So, unless something changes I will be shopping at other stores and recommending that my friends do so as well.

-Emily K. Lewis

There are no comments to this entry.